Atami S Teak & Sushi

The waitress was amazing, the food was awesome. The chef acted like he didn't want to be there. It was my granddaughters first hibachi and I wanted her to be thrilled, but the chef barely interacted with us. The waitress was so kind and helpful she did make it fun but it would have been better if the chef tried a little harder to make it special.

I would like to preface this review by saying that I never leave reviews, but after my experience here tonight, I thought it would be beneficial to others to share. After coming here several times and noticing that each time has gotten progressively worse, tonight was the last time we will be dining here. To begin, we walked in with a party of 4 and were told it would be about a 25 minute wait. We were totally fine with that, although we did notice 6 open tables. While waiting, we noticed the temperature in the dining room was extremely warm. Once we were seated, and dripping with sweat, we were then told that the AC was out. This would have been good to know by the host before we waited 25-30 minutes to be seated. The server, very obviously over worked, was not able to greet us for about 10 minutes after we were sat. The entire time we were here, we noticed all the other staff just standing around instead of helping this one server as she seemed to be the only server helping 8 tables. Once our food came out, we noticed we were still missing a plate. After 15 minutes of waiting for our server to come check on us, someone finally came and asked how everything was. We told them we were missing a plate and after going in the back, she came back out and told us that our plate was given to another table and offered us 10% off... yep.. 10%. On a $15 sushi roll. So stoked to receive that $1.50 off and 20 minutes later, we finally got that plate. By the end, we were very ready to leave and asked for the check. We were offered 10% on our entire bill, which was considerate. It did up being $10 off the entire bill. We looked at the check even closer to see that the staff had AUTOMATICALLY tipped themselves $21... We paid and left. There are many other sushi restaurants in town with much better service, food quality, and working AC. Do yourself a favor and go to one of those restaurants instead. Side note- Atami, you might want to proofread your chopstick holders next time.

Me and a guest were seated around 8pm on a Saturday night. The restaurant wasn’t busy, and only three tables in the non-hibachi side were occupied. When we were seated and drink orders taken, we were only given one menu. The waitress returned with our drinks and I asked for an additional menu. The waitress told us we could only have one menu because of how busy the restaurant was, and walked off. This seemed strange because there was a stack of menus by the host stand and right after she walked off a couple was seated next to us and given two menus. During this time I noticed that other customers were being taken to the hibachi side and given multiple menus. After watching this happen several times I went to the host stand and told them since I wasn’t going to be given two menus, I was going leave. We were told that the table next to us didn’t have two menus and that one was a drink menu, yet the two people there were holding them in their hands…meanwhile another waitress grabbed five menus to seat a party that just walked in. It may not seem like much, but if I’m ordering from your restaurant and ask for two menus (one for me and one for my dining partner) I should be given two menus. It’s basic good customer service. Before leaving they charged us for a diet coke and iced tea, which we didn’t touch, but at this point I was done with discussing anything with inconsiderate staff. Management: You lost my business tonight, and any future business that I might have given you, over something as simple as a requesting an additional menu for the other person at the table, while giving other tables menus for all their guests. Learn not to discriminate against your guests and adopt some basic customer service skills.

Spent $400 on the meal and the room temperature never dropped below 82. The main dining area was cool, but the side room was roasting. Add a hot grill to the mix and things only got worse. We’ve been there several times before and enjoyed it, but this visit was a big disappointment. It wasn’t the fault of the cooks or wait staff. The management decided to seat people there knowing the AC didn’t work.

My chef was Mr. Renz Tamondong, he was a very entertaining man! The food was great, except that the dessert was a little bland to my taste (I ordered the strawberries with whipped cream mochi); apart from that, for first-time goers, it is a little uncomfortable and awkward to share a table with strangers but if you are willing to have conversations and meeting new people, you'll have a great time! IMPORTANT: Make sure to tip your chef directly as the suggested tip in the receipt is for the waiter. The chefs absolutely deserve to get their own share of gratuity!

The waitress was amazing, the food was awesome. The chef acted like he didn't want to be there. It was my granddaughters first hibachi and I wanted her to be thrilled, but the chef barely interacted with us. The waitress was so kind and helpful she did make it fun but it would have been better if the chef tried a little harder to make it special.